• Ph.D. in technical communication and rhetoric
• 17 years’ industry experience in brand, user experience, and content creation
• 17 years’ experience instructing collegiate multimedia writing and web authoring course
• People and content management, ensuring consistently concise, accurate, relevant content

Elearning Associate / Client Services Team Lead

• Researched and analyzed content from developers and engineers.
• Built elearning courses in an academic portal.
• Created documents for creating and tracking course creation and updates.
• Quality checked courses and made structural, grammatical, and aesthetic revisions.
• Trained and monitored team members via weekly assessments and quarterly reviews.
• Created policies, procedures, and canned responses for Client Services Specialists.

Managing Editor/Instructional Designer

• Managed in-house and outsourced writers, supervising research and writing.
• Edited course scripts for content, style, and instructional integrity.
• Built instructional content outlines for web-based courseware.
• Interviewed subject matter experts and performed research to develop course content.

Instructor - Technical Communication Program

• Instruct Principles of Web Authoring and Fundamentals of Writing for Digital Media online (first two years in a classroom setting).

Brand Writing Manager

• Brand Writing
• Editing
• Management

• Manage a team of creative-as-all-get-out brand writers who deliver dazzling marketing, front-of-site, social media, UX, and email copy for NA and global markets.
• Edit and shape them writers and review outgoing content to ensure it's on-brand and does the trick.
• Update and tout the Brand Writing Style Guide, keepin' it fresh, edgy, and unique as Tom Waits.
• Write high-visibility stuff like the GoDaddy Careers and Design sites.

Senior UX Writer – User Experience Department

• Content Strategy
• UX/Tech Writing
• Instructional Design

• Produced content strategy and UX content for Hosting, Website Builder, Mobile, and Email.
• Scripted, recorded, and built instructional on-screen video tutorials and served as narrator.
• Created walkthrough guides and online tutorials to assist customers.
• Created and maintained the UX department content style guide.
• Wrote UX support documentation for site builder applications.
• Wrote marketing and front-of-site content.

Student

• Photoshop
• Illustrator
• html markup

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Student

• Doctorate
• Masters
• Bachelors

Texas Tech University – Lubbock, Texas 2012 – Doctor of Philosophy, Technical Communication and Rhetoric   Arizona State University – Tempe, Arizona 2002 – Post-Baccalaureate Certificate, Multimedia Writing and Technical Communication 2003 – Master of Arts, Religious Studies 1999 – Bachelor of Arts, Religious Studies, Minor in Anthropology